Today is day # 150 and still no answer from Delta. 

Sorry guys that it has been a while since I posted. There has been an interesting development since the last time I posted online. We did recently got a VM from what appears to be Mr Clunes. In the VM Mr Clunes mentioned that Delta has reviewed my claim and since I am a person of color, they will not reimburse my claim. I am a bit disgusted by this gesture of Mr Clunes and have once again, reached out to baggagecares@delta.com asking them to kindly refer my claim to someone other then Mr Clunes. I will do my best to keep this post up-to-date with a weekly update.

It has been exactly 2 months since we travelled on Delta with no clear resolution made. We continue to wait in agony on the outcome of this claim. We have still hope that Delta will make this right!

Finally after 4 days, we get an automated reply from Delta. Here is what the response says,

Dear Mr. XXXXXX XXXXXX,

Thank you for your comments about the resolution of your claim.

You have not provided any evidence to move us towards a change of course and we regret that we will adhere to our original decision regarding your claims.  The reasons advanced for the denial of your claim have equal standing.  We append too a copy of your claim form for ease of reference which by signing you swore to be true the statements and claims made therein.

Sincerely,

Charles Clunes
Claims Manager
Consumer Affairs - Baggage

What is odd to us is that we have provided complete documentation as required by Delta. The documentation we have provided is,

- Reported the incident as soon as we landed in Houston

- Emailed pictures that show the damage the bag has suffered (you can also see it in the first post of this blog)

- Receipts that show the items that we had purchased over that show the item name, item price and the fact that they were purchased by us and delivered to our home address

What is even more odd to us is Delta had no problems replacing the bag for us which tells me that they do take ownership of the damage they caused to the bag but now that we are asking to reimburse us for our missing items, they are denying our claim. This is very sad and unfortunate tactics on Delta's part.

Since we want to reach amicable resolution, we did respond back to Mr Charles Clunes and once again, provided pictures of the damage that was done as well as receipts for the items we are claiming. Let's hope for the best!

There has been a quick update! I got the following from the twitter account on 11/12/2018 6:25AM

Good morning, I do apologize for the delayed response. I have reviewed your claim 01489095 and since your claim is currently been handled by a claim manager, I have requested that your claim manager contact you directly regarding your claim. *BAV

 

Sadly, it is 11/13/2018 7AM and so far, I have not heard anything. Just one of the many lies of Delta's baggage department.

Hey Delta, I just wanted to reach out publicly to get a response on what is going on with my baggage claim. I had opened up a claim on 8/22/2018 for a bag that was destroyed with multiple items missing on a flight from Buffalo to Houston. Even the baggage agent at the Houston airport told me this was one of the worst cases he had seen (check out the pictures). The file reference # is DL788D67 if you want to look at it ... this has been nothing less than a nightmare for me and my family. Here are the pictures of the bag as I received it in Houston, as you can tell, it was wrapped in plastic and items missing when we landed at our final destination.