Hey Delta, I just wanted to reach out publicly to get a response on what is going on with my baggage claim. I had opened up a claim on 8/22/2018 for a bag that was destroyed with multiple items missing on a flight from Buffalo to Houston. Even the baggage agent at the Houston airport told me this was one of the worst cases he had seen (check out the pictures). The file reference # is DL788D67 if you want to look at it ... this has been nothing less than a nightmare for me and my family. Here are the pictures of the bag as I received it in Houston, as you can tell, it was wrapped in plastic and items missing when we landed at our final destination.