Finally after 4 days, we get an automated reply from Delta. Here is what the response says,

Dear Mr. XXXXXX XXXXXX,

Thank you for your comments about the resolution of your claim.

You have not provided any evidence to move us towards a change of course and we regret that we will adhere to our original decision regarding your claims.  The reasons advanced for the denial of your claim have equal standing.  We append too a copy of your claim form for ease of reference which by signing you swore to be true the statements and claims made therein.

Sincerely,

Charles Clunes
Claims Manager
Consumer Affairs - Baggage

What is odd to us is that we have provided complete documentation as required by Delta. The documentation we have provided is,

- Reported the incident as soon as we landed in Houston

- Emailed pictures that show the damage the bag has suffered (you can also see it in the first post of this blog)

- Receipts that show the items that we had purchased over that show the item name, item price and the fact that they were purchased by us and delivered to our home address

What is even more odd to us is Delta had no problems replacing the bag for us which tells me that they do take ownership of the damage they caused to the bag but now that we are asking to reimburse us for our missing items, they are denying our claim. This is very sad and unfortunate tactics on Delta's part.

Since we want to reach amicable resolution, we did respond back to Mr Charles Clunes and once again, provided pictures of the damage that was done as well as receipts for the items we are claiming. Let's hope for the best!